BELOW IS A COPY OF THE WAIVER/LIABILITY, TERMS & CONDITIONS THAT IS IN PROVIDED WHEN YOU FILL OUT THE "NEW CLIENT INTAKE FORM" PRIOR TO BOOKING A SESSION WITH ANNA. 

​​ACKNOWLEDGMENT OF INFINITE PEACE COUNSELLING SERVICES 

 

I understand that Anna Trillana of Infinite Peace is a Registered Professional Counsellor, Certified Clinical Counsellor, Counselling Therapist. 

 

I understand that the above modalities can assist me in:

•    Learning how to relax to reduce stressors 

•    Refocus my thoughts to regulate my emotions 

•    Breathing Techniques, Meditation, Manage my pain

•    Improve my mental functioning & enhance my quality of my life through recognizing my inner tools and resources to be more     empowered to make more informed decisions with my health and wellbeing in a more positive direction

 

PROFESSIONAL THERAPEUTIC RELATIONSHIP GENERAL INFORMATION

 

I understand this is a professional therapeutic relationship and it is uniquely and highly personal, at the same time is a contractual agreement. Given this, it is important for us to reach a clear understanding about how our relationship will work, and what each of us can expect. This consent will provide a clear framework for our work together. 

I understand that Anna Trillana of Infinite Peace cannot promise that my behaviour or circumstance will change, however I understand she will do her very best to understand me and any repeating patterns, as well provide clarity through paraphrasing and summarizing my dialogue. 

 

I understand that my goal plan depends largely on my willingness to engage in this process, which may at times, results in considerable discomfort.

I understand that counselling therapy can expose me to experience emotional issues while I am healing myself in any of my sessions with Anna Trillana of Infinite Peace, and remembering unpleasant events and becoming aware of feelings attached to those events can bring on strong feelings of anger, depression, anxiety, etc. There are no miracle cures, nor can I blame my discomforts as I have I understood that it is part of therapy.

 I understand that Anna Trillana of Infinite Peace is not be used as a scapegoat during/outside of session time, therefore I understand that I will not blame in person or other forms of communication such as email/text her inappropriately for an discomforts experienced during/outside session time.

 

I understand that individual coaching involves Anna Trillana and myself working together as a team; to help me to learn to regulate my emotions and  effectively communicate with others and self realize. Thus, seeking Anna Trillana's opinion/validation is contradictory to therapy. 

 

COUPLES THERAPY

 

I understand that should I want to switch from an individual counselling relationship to a couples counselling relationship or vice versa the format of coachig shall change. I understand that couples coaching will sometimes involve 1-on-1 sessions with each partner to incorporate a broader view of the relationship concerns, however, any individual/couples work may have to be referred to another counsellor depending on the agreement between myself and Anna Trillana of Infinite Strength, to avoid conflict of interest in the couples therapeutic relationship.

 

I understand that Anna Trillana of Infinite Strength is not be used as a scapegoat during/outside of session time, therefore I understand that I will not blame in person or other forms of communication such as email/text her inappropriately for an discomforts experienced during/outside session time.

 

I understand that I will not seek to take my partner to couples coaching to receive validation from Anna Trillana of Infinite Peace  if my beliefs are right or wrong. I understand that couples therapy involves Anna assisting my partner and I to learn to communicate more effectively. Thus, seeking Anna's opinion/validation is contradictory to therapy. Lastly, I also understand that Anna will refer me to another therapists for any parenting issues that may arise. 

GROUP CLASSES/WORKSHOPS IN-PERSON & ONLINE

 

Group Classes & Workshops can be a powerful and valuable venue for healing and growth. It is the desire of Anna/Andrew that you reap all the benefits group has to offer. To help this occur, groups are structured to include the following elements:

- A safe environment in which you are able to feel respected and valued as you work

- An understanding of group goals and group norms

- Investment by both Anna/Andrew and members to produce a consistent group

experience

 

A safe environment is created and maintained by both Anna and its members. Primary ingredients are mutual respect and a chance to create trust. Another primary ingredient for a safe environment has to do with confidentiality. We realize that you may want to share what you are learning about yourself in group with a significant other. This is fine as long as you remember not to talk about how events unfold in group or in any other way compromise the confidentiality of other group members. Classes maybe recorded by the permission and request of the members and are to only be shared within the group members, this is not always available, however, Anna will discuss previous to the class starting if a recording will be made available to the group members. 

 

SELF-CARE EMERGENCIES

 

I understand I will make use of the resources below if I need to discuss concerns outside my appointed session. If at any time I feel like harming myself or injuring another, I will let the group leaders know and or contact my individual therapist or psychiatrist. If I cannot reach them, I will call either 911 or the SOS Crisis Line at 780-743-4357 (24hr Crisis Line) or go to Queen Street Facility or Northern Lights Hospital in Fort Mcmurray or the nearest emergency care center. 

 

I also understand and accept that the coaching relationship with Anna Trillana of Infinite Strength will be terminated immediately should I require further mental health or other professional authorities’ assistance if there is disclosure of suicide ideation or domestic violence. A safety plan, referrals to  licensed professionals and services will be provided to me and if necessary authority measures will be acted upon to ensure my safety.

 

TELEPHONE ACCESSIBILITY

 

I understand that if I need to contact Anna Trillana between sessions, I can email her and I understand that she will reply within 36 hr during business days. 

 

There will be NO TEXTING for any issues, concerns or questions. TEXTING IS ONLY FOR APPOINTMENT SCHEDULING.

 

I understand that Anna is not often immediately available; however, I understand Anna Trillana will make the attempt to return my call/email within 36 hours. Hence I will make use of the after hours/after session resources (SOS Crisis Line, 911, local emergency facilities).

 

Any messages sent after Friday 9 pm – Sunday 6 pm. I understand they will not be reviewed till Monday. I understand that it is best to discuss concerns at my appointed session. 

 

ELECTRONIC COMMUNICATION

 

I understand that Anna Trillana cannot ensure the confidentiality of any form of communication through electronic media, including text messages. Communication via email or text messaging are only permitted for issues regarding scheduling or cancellations; while Anna Trillana may try to return messages in a timely manner within 36hrs during business times, Anna Trillana cannot guarantee immediate response and request that you do not use these methods of communication to discuss counselling content and/or request assistance for emergencies.

 

MINORS

 

I understand that if I am a minor, my parents may be legally entitled to some information about my therapy. Anna Trillana will discuss this with me, and my parents what information is appropriate for them to receive and which issues are more appropriately kept confidential.

 

ONLINE SESSIONS/TELE-COUNSELLING

Tele-coaching refers to counselling services that remotely use telecommunications technologies, such as video conferencing or telephone. One of the benefits of tele-counselling is that the client and the counselling can engage in services without being in the same physical location. Although there are benefits of Telepsychology, there are some differences between face-to-face counselling and Tele-counselling, as well as some risks. For example: 

Because the Tele-counselling sessions take place outside of the private office, there is potential for other people to overhear sessions if you are not in a private place during the session. As your therapist, Anna will take reasonable steps to ensure your privacy but it is important for you to make sure you find a private place for the session where you will not be interrupted. It is also important for you to protect the privacy of our session on your cell phone or other device. You should participate in Tele-counselling only while in a room or area where other people are not present and cannot overhear the conversation. 

There are many ways that technology issues might impact Tele-counselling. For example, technology may stop working during a session, other people might be able to get access to our private conversation, or stored data could be accessed by unauthorized people or companies. Your coach has a legal and ethical responsibility to protect all communications that are a part of Tele-counselling, for example ensuring that the platform used is PHIPA compliant. 

As your therapist, Anna has the right, at any time, to determine if Tele-counseling is not appropriate for your situation. Should this be determined, I will provide you with referral information to other, more suitable, services.  
Confidentiality:  The extent of confidentiality and the exceptions to confidentiality outlined in this Informed Consent document apply in Tele-counselling; 

When engaging in a Tele-counselling session, please also keep the following in mind: -ensure you are in an appropriate location (free of distractions like family and pets if possible); -verify ahead of time the best reception in your chosen location; -dress appropriately as you would for a session; -refrain from eating and/or smoking during the session as these can create communication challenges. 

 

TERMINATION OF COUNSELLING RELATIONSHIP

 

Ending relationships can be difficult. Therefore, it is important to have am appropriate termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the treatment decided by both Anna and myself. 

 

Anna Trillana may terminate counselling after appropriate discussion of the termination process. If Anna Trillana determines that the therapy is not being effectively used or if you are in default on payment, Anna Trillana will not terminate the counselling relationship without first discussing and exploring the reasons and purpose of terminating. 

 

If coaching is terminated for any reason or you request a therapist, Anna Trillana will provide you with a list of qualified therapists to treat you. I understand I may also choose someone on my own or from another referral source. 

 

I also understand and accept that the therapeutic relationship will be terminated immediately should I require further mental health or other professional authorities’ assistance if there is disclosure of suicide ideation or domestic violence. A safety plan, referrals to  professionals and services will be provided to me and if necessary authority measures will be acted upon to ensure my safety.

 

Should I fail to schedule an appointment or communicate with Anna Trillana for two consecutive weeks, unless other arrangements have been made in advance, for legal and ethical reasons, Anna Trillana must consider the professional relationship discontinued.

 

ACCEPTANCE OF INFORMED CONSENT

 

I agree that I am here on my own behalf and not as an agent for any federal, provincial, municipal or professional agency on a mission of entrapment or investigation. By signing below, I further agree that I will not hold Anna Trillana of Infinite Peace responsible should there be any unfavorable outcome or result. I have read the above noted consent and have had the opportunity to question the contents and my therapy. By agreeing to this form, I confirm my consent to treatment and intend this consent to cover the treatment discussed and any additional treatment as proposed by my therapist to deal with my physical condition(s) for which I have sought treatment. I understand that at any time I may withdraw my consent and treatment will be stopped.

PRICING PACKAGES POLICY

 

Prices are subject to change at any time.

I agree to present payment directly before/after services rendered.

I agree to have my CC secured on file via Payment System to be charged for any outstanding balances of sessions owing, late cancellation or no show fees.

I understand that should I choose to purchase a package they have an expiry from the date of purchase based on the package purchased.

 

I understand that: 

 

1-ON-1 sessions are not applicable towards 2-ON-1 sessions. If one client doesn't show up for the 2-ON-1 booked session it is still considered a 2-ON-1 session. 

 

EXPIRY OF MINDBODYSOUL PACKAGES POLICY

 

5 sessions: 2 month

10 sessions: 3 month

20 sessions 5 months

 

TIME OF SESSIONS & PUNCTUALITY:

 

I understand that the time of sessions involve:

 

Sessions are 50 minutes in length. Sessions with Anna are 50 min and the remaining 10 min for administration.

I understand that I must be on time for my appointment and there will be no extra time provided at the time the session is scheduled to be over.

I understand that if I am not prepared for my zoom online session (driving, at a public place, compromised location that doesn't allow confidentiality privacy) the session is terminated immediately.

If I am late for a session or not appropriately prepared for our zoom online session, I understand I may lose some time during that session time 

OR 

if it is a disruption to the session it can conclude in a loss of session (ie. 20-30 min left in a session is not sufficient for counselling & discussing matters that require more processing time)

 

NO REFUND POLICY IN EFFECT 

 

I understand that there are no refunds policy in effect. I also understand and accept that expired sessions will not be refunded or honoured. 

 

For any courses I am only exempt to transfer ONCE to the next available course date. 

Clients are responsible to keep track of their sessions remaining.  

 

Please contact info@infinitepeace.ca to get receipts, payments settled, and session balance. 

 

CANCELLATIONS, NO SHOW POLICY & PUNCTUALITY

 

I understand and agree that I must provide at least 24 hours notice of cancellation or re-scheduled session or I forfeit the value of that session.i.e. I will be charged on the CC I have on file/loose a session from my package purchased. 

 

A charge of $80 plus tax will be charged if there is no package purchased.I authorize my credit card information to be charged for the $80 plus tax Cancellation Fee based on these conditions.

If you as the Client or Anna your Therapist is sick there is no cancellation fee charged, vice versa Anna as your therapist does not owe the client if they had to cancel under short notice due to being sick. Any other reasons for cancelling either party will incur the cancellation fee charge or make session (no charge to the client) will be provided for the next session.  

 

I understand that this is necessary because of the time commitment made for me and it is held exclusively for me. 

 

PRIVACY POLICY

 

Anna of Infinite Peace collects, uses and discloses health information according to the Personal Health Information Privacy Act Infinite Peace is committed to take steps to protect your personal health information from theft, loss and unauthorized access, copying, modifications, use, disclosure and disposal and to protecting your privacy and only using your personal health information for the purposes you consent. Infinite Strength cannot reveal information about me without my written permission except where disclosure is required by law: “If I present imminent threat to myself or others; When there is an indication of abuse of a child, elder or dependent adult, If I become gravely disabled; By court subpoena.

 

CONFIDENTIALITY & RESPONSIBILITY

 

I understand that I am responsible for my own health, healing and wellbeing. I also understand I have the ability to heal myself by reconnecting to the Source of all healing I understand it is my responsibility to advise Anna Trillana  of anything that might help us work together better to achieve the healing I seek. I further understand any services performed by Anna Trillana are not a substitute for adequate medical care and I intend to remain under the care of my primary healthcare provider.

I understand that if I have -- or if I think I have -- a medical/psychological or emotional concern, condition, disease, disorder, issue or symptoms, Anna Trillana will help me reduce any related stress and consult with or refer me to other professionals in their areas of expertise in order to provide the best treatment for me.

I understand that Anna Trillana will seek required law & medical attention/other professionals when my health and safety is in jeopardy; or I present imminent threat to myself or others; or if there is in indication of abuse of a child, elder or dependent adult; or if I become gravely disabled.

I agree that I am here on my own behalf and not as an agent for any federal, provincial, municipal or professional agency on a mission of entrapment or investigation.

I understand if we see each other accidentally outside of the therapy office, Anna Trillana may not acknowledge me first. It is my right to privacy and confidentiality and is of the utmost importance to Anna Trillana , as they do not wish to jeopardize your privacy. 

However, if I acknowledge Anna Trillana  first, she will be more than happy to speak briefly with me, however, Anna Trillana feels it appropriate not to engage in any lengthy discussions in public or outside of the private office.